Responsible Gaming at nbbaji

At nbbaji, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that online casino games, cricket betting, and sports wagering should be an enjoyable form of entertainment, not a source of financial stress or personal harm. That is why we have built a comprehensive set of player-protection tools directly into the nbbaji platform, available free of charge and without any waiting period.

This page outlines the responsible gaming tools available to every registered nbbaji player, guidance on recognising when gambling may be becoming a problem, and clear instructions on how to seek help. All players in Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or anywhere else — have access to exactly the same protection features and support resources.

nbbaji strictly enforces a 21 and above age policy. No person under the age of 21 is permitted to register, deposit, or place any bet on the nbbaji platform. If you suspect someone under 21 is accessing nbbaji, please contact us immediately at [email protected].

Setting a deposit limit is one of the most effective ways to keep your nbbaji spending within a budget you are comfortable with. You can set a deposit limit on a daily, weekly, or monthly basis — or all three simultaneously — directly from your account settings panel.

Key rules that apply to all nbbaji deposit limits:

• Lowering a limit takes effect immediately. If you reduce your daily deposit cap from ৳5,000 to ৳2,000, the new lower cap is active straight away.
• Increasing a limit requires a mandatory cooling-off period of at least 7 days before the higher limit comes into force. This prevents impulsive decisions in the heat of a gaming session.
• Deposit limits apply across all payment methods on your account — bKash, Nagad, Rocket, Upay, bank transfer, and card payments are all counted together toward your limit.
• You will receive an email or in-app notification when you reach 80% and 100% of your set deposit limit for the current period.
• Limits reset automatically at the start of each new daily, weekly, or monthly period as applicable.

To set or adjust your deposit limits, log in to your nbbaji account and navigate to Account Settings → Responsible Gaming → Deposit Limits. If you experience any difficulty, our support team is available 24/7 at [email protected].

Sometimes a short break is all you need to reset your perspective. nbbaji's Time-Out feature lets you temporarily suspend your account for a fixed period without permanently closing it. During a time-out, you cannot log in, place bets, deposit funds, or access any gaming content on the platform.

If a short time-out is not sufficient and you feel that gambling is causing real harm to your life, finances, or relationships, nbbaji's self-exclusion programme offers a more permanent form of protection. Self-exclusion is a serious step and one that nbbaji fully supports without judgement.

When you self-exclude from nbbaji, the following happens immediately:

• Your account is fully suspended and you cannot log in for the duration of the exclusion period.
• All active bonus balances and pending free spins are forfeited.
• Any real-money balance remaining in your account at the time of exclusion will be returned to your verified payment method (bKash, Nagad, or bank account) within 3 to 5 business days.
• You will be removed from all nbbaji marketing lists immediately — no promotional emails, SMS messages, or in-app notifications will be sent during the exclusion period.
• nbbaji will make reasonable efforts to prevent the creation of a new account by the same individual during the exclusion period.

Self-exclusion periods available at nbbaji are 6 months, 1 year, 3 years, or indefinite. An indefinite self-exclusion can only be lifted after a minimum of 5 years have passed, following a formal review process and a mandatory 7-day cooling-off period after the review request is submitted.

To initiate self-exclusion, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and confirm by email when the exclusion is active. You do not need to give any reason — your request will be honoured unconditionally.

Beyond deposit limits, nbbaji also gives players the ability to set loss limits — a cap on the net amount you can lose in a given period. Once your total losses for the period reach the limit you have set, your betting access is automatically paused until the next period begins or you consciously choose to adjust the limit (subject to the same 7-day increase cooldown as deposit limits).

Loss limits are available on a daily, weekly, and monthly basis and can be set independently or in combination. They apply across all games on nbbaji — cricket betting, BPL match wagering, IPL futures, live casino tables, slots, crash games, and all other categories.

Reality check notifications appear on screen at intervals you choose — every 30 minutes, 60 minutes, or 90 minutes. Each notification displays:

• The total duration of your current session
• Your net session result (total wagered minus total won)
• A prompt asking whether you wish to continue playing or end the session

These regular reminders are a simple but effective way to stay aware of time and money spent, helping you make active and informed decisions about your play rather than losing track.

Gambling problems can develop gradually and are not always easy to recognise in yourself. The following questions are designed to help you honestly assess your relationship with gambling. If you answer "yes" to three or more of these, we strongly encourage you to use one of nbbaji's protective tools or reach out to our support team.

nbbaji prohibits access by anyone under the age of 21. We enforce this through mandatory age verification at registration, which requires submitting a government-issued photo ID — such as a Bangladesh National Identity Card (NID), passport, or driving licence. Additional verification may be requested before any withdrawal is processed.

If you share a mobile device or computer with younger family members, we strongly recommend taking the following precautions:

• Always log out of your nbbaji account after each session and never save your password on shared devices.
• Enable screen-time or parental-control features on your phone through Android Family Link or iOS Screen Time to restrict access to gambling websites.
• Do not share your nbbaji account credentials with any other person, including other adults in your household.
• Keep bKash, Nagad, and bank app PINs private to prevent unauthorised deposits.

If you believe a minor has accessed nbbaji, please notify us at [email protected] immediately. We will investigate and act swiftly to close the account, return any funds, and reinforce our verification procedures.

nbbaji's responsible gaming support team is available around the clock. Whether you need help activating a limit, want to self-exclude, or simply need someone to talk to about your gambling, we are here.